Support

🛠 Website Support & Fixes

If your website isn’t working correctly, experiencing errors, loading slowly, or displaying issues, we can troubleshoot and resolve the problem as soon as possible.

🔧 Maintenance Support

For clients on our Standard or Advanced Maintenance Plans, we offer:

• Content updates

• Security monitoring

• Plugin/feature fixes

• Speed improvements

• Restoration from backups

• Priority help (Advanced Plan)

🎨 Design & Branding Support

Need changes to:

• Images

• Banners

• Logo updates

• Layout adjustments

• New page additions

• Small design improvements
  We're happy to help.

📦 Service or Billing Questions

If you have questions about:

• Your active package

• Payments

• Renewals

• Cancellations

• Upgrades or downgrades
  We can assist you anytime.

⭐ Submit a Support Request

📨 Contact Support

Email us at: info@summit-edge.co.uk

Include:

• Your name

• Website URL

• Description of the issue

• Screenshots (optional but helpful)

• Urgency level

We respond within 24–48 hours (Standard)
or 12–24 hours (Advanced Plan).

⭐ Emergency Support

If you want this feature on your site.

⚠ Emergency Fixes

For urgent issues like website crashes, security problems, or downtime:

• Email: info@summit-edge.co.uk

• Use subject line: EMERGENCY – Summit Edge

Emergency fees may apply unless included in your plan.